FREQUENTLY ASKED QUESTIONS
Check out our most frequently asked questions here. Still looking for answers? We'd love to hear from you. Drop us a notes at info@lagear.com.
STYLE & FIT
LA Gear footwear fits true to size for most customers. If you're between sizes we suggest sizing up.
Note: The LA Gear Men's Boardwalk runs large compared to other styles. We suggest ordering 1/2 size down from your usual size.
The LA Gear Men's Star Shooter • Vintage Hightop is from the brand's original drop over 20 years ago. Due to extra padding in the tongue, consider ordering 1/2 up from your usual size.
You can FIND YOUR FIT on LAGear.com or drop us a note at info@lagear.com. We'd love to hear from you.
Most LA Gear styles do have removable insoles.
LA Gear's From the Vault vintage collection from the brand's original drop over 20 years ago do not have removable insoles.
LA Gear offers several leather free styles designed to last. You can search the collection in the toolbar to find your perfect pair.
Leather-free styles:
- Flame GLOW
- Highland
- Mid-City
- Artesia
- Tarzana
ORDERS x SHIPPING
Yes, on occasion LA Gear offers limited-time promotional offers, sales, or discount codes.
- Limited-time promotional offers, sales, or discount codes are valid for the time expressed. LA Gear reserves the right to discontinue any offer, sale, or discount code at any time without notice.
- Limited-time promotional offers, sales, or discount codes are valid for in-stock footwear and apparel. No rain checks are available.
- Unless otherwise indicated, limited-time promotional offers, sales, or discount codes cannot be combined with other offers.
- Limited-time promotional offers, sales, or discount codes are not valid on prior purchases, taxes, or shipping charges.
- Limited-time promotional offers, sales, or discount codes have no cash value and cannot be sold or bartered.
- Limited-time promotional offers, sales, or discount codes are void where prohibited, taxed, or otherwise restricted.
- Returns on purchases that include limited-time promotional offers, sales, or discount codes will require equal forfeiture of the offer or amount.
Yes!
LA Gear processes and ships orders Monday - Friday from 9 AM - 5 PM PST. Expedited orders placed after 9AM PST will be processed the next business day.
We are unable to process and ship orders to domestic P.O. Box addresses.
Domestic Shipping
Domestic shipping does not include non-contiguous US states and territories. Non-contiguous states and territories include: Alaska (AK), American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Hawaii (HI), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), Puerto Rico (PR), US Virgin Islands (VI), Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP).
LA Gear's domestic shipping rates:
- Economy: five to eight business days starts at $10 and up
- Standard: three to four business days starts at $20 and up
- Express: one to two business days starts at $30 and up
Shipping costs are calculated at checkout and determined by your order volume and shipping address.
Occasionally, LA Gear offers domestic shipping promotions. Shipping discounts are only applied towards five to eight business days economy shipments.
International Shipping
LA Gear currently only ships to Canada. Expedited shipping costs are calculated at checkout and determined by your order volume and shipping address.
Have Questions?
Drop us a note at info@lagear.com and let us know how we can help! We're available Monday - Friday, 9 AM - 5 PM PST.
LA Gear currently only ships to Canada. Shipping costs are calculated at checkout and determined by your order volume and shipping address.
LA Gear often receives inquiries about delivery to other countries and regions. While LA Gear does not partner with or endorse any specific provider, many customers have successfully used US-based package forwarding services. These services receive a customer's order on their behalf and forward their package to a preferred destination.
LA Gear encourages customers to research and choose a forwarding service that supports their location, timing, and budget. Searching phrases like “US package forwarding service” is a helpful way to get started.
LA Gear processes and ships orders Monday - Friday from 9 AM PST - 5 PM PST. Expedited orders placed after 12 PM PST will be processed the next business day.
Keep an eye on your email! When your order is fulfilled, you'll receive shipping confirmation and updates. You'll be able to track your package from the warehouse to its delivery address.*
*Please allow up to 24 hours for tracking information to update.
PAYMENTS X REFUNDS
You can shop gift cards at LAGear.com. We offer gift cards in the amount of $10, $25, $50, and $100. Gift cards come straight to your email inbox, or you can add your gift card to your Apple Wallet.
Purchases made by credit or debit-card will be credited back to the original form of payment.*
LA Gear gift card purchases will be issued an e-credit for the refunded amount.
LA Gear product without proof of purchase or outside the 14-day return window are not eligible for refund.
LA Gear is not responsible for any returns lost in transit or any additional shipping charges incurred.
Refunds include the purchase price of your item, and/or, additional sales tax, minus a restocking fee of $10. We do not refund shipping costs, tariff, or duty rates.
RETURNS x EXCHANGES
To begin the exchange process drop us a note at info@lagear.com. Please include your order number and any details you'd like us to know, and our customer service team will be happy to help.
LA Gear charges a $10 restocking fee on each item for all exchanges in addition to standard domestic shipping rates. Promotional shipping discounts redeemed at the time of your original purchase do not apply.
International exchange costs will include LA Gear's current restocking fee, tariff, and duty rates and cannot be guaranteed.
LA Gear is happy to accept returns for orders placed on lagear.com within 14 days of confirmed delivery. Returns are processed Monday - Friday from 9 AM - 5 PM PST. LA Gear footwear and apparel should be received in its original packaging and condition: unworn and unused. LA Gear charges a $10 restocking fee on all returns.
We do not accept returns on gift cards, customized product, or product without proof of purchase* and cannot guarantee standard return or exchange rates outside the non-contiguous US states and territories and Canada. Non-contiguous states and territories include: Alaska (AK), American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Hawaii (HI), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), Puerto Rico (PR), US Virgin Islands (VI), Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP). For returns outside the non-contiguous US states and territories and Canada, email our customer service team at orders@lagear.com for return and shipping rates.
*Footwear accessories - USB cords, bags - if any, should be included with your return.
*Excludes LA Gear gift card purchases, customized product, and product without proof of purchase.
COMPANY
You can shop LA Gear at LAGear.com and other US-approved retailers.
If you’re located within the 48 contiguous United States or Canada and are interesting in carrying LA Gear products in-store or online, you can drop us a note at info@lagear.com or partnership@lagear.com.
Note: At this time, we are not partnering with retailers located in Alaska, Hawaii, US territories (including Puerto Rico, Guam, American Samoa, and the US Virgin Islands), or military shipping addresses (AA, AE or AP).
LA Gear Gives is a community engagement program invested in creating a positive impact by supporting neighborhood leaders and organizations that champion overall health and wellness programs for children and adults. Through product donation, sponsorship, and corporate networks, we can impact clinical, educational, and community programs to help provide resources and solutions for a neighborhood's unique needs.
Know where we can make an impact? We'd love to hear from you. Drop us a note at partnership@lagear.com and let's make a difference together. ♡♡♡
HOW IT WORKS...
- Join the LA Gear family. Drop us a note at partnership@lagear.com and tell us about yourself.
- Spread the word. Share LA Gear on your social media platforms with your unique link and sharing code.
- Get Paid. Earn a percentage back on purchases made through your partnership link and code + bonuses.
WHY JOIN?
- Earn commission. Receive commission on sales from your partnership links on your social platforms.
- Be spoiled. Get early access to products, VIP events, giveaways, and more.
- Pass it on. Unique discount codes and giveaways created for your followers or readers. Have ideas? We want to hear about them.
Drop us a note at partnership@lagear.com to meet with our LA Gear Partnership Team.
