FREQUENTLY ASKED QUESTIONS

Check out our most frequently asked questions here. Still looking for answers? We'd love to hear from you. Drop us a notes at info@lagear.com.

STYLE & FIT

LA Gear footwear fits true to size for most customers. If you're between sizes we suggest sizing up. 

Note: The Men's Boardwalk runs large compared to other styles. We suggest ordering 1/2 size down from your usual size. 

You can FIND YOUR FIT on LAGear.com or drop us a note at info@lagear.com. We'd love to hear from you.

Yes! All LA Gear styles have removable insoles!

LA Gear offers several leather free styles designed to last. You can search the collection in the toolbar to find your perfect pair.

Leather-free styles:

  • Flame GLOW 
  • Highland
  • Mid-City
  • Artesia
  • Tarzana

ORDERS x SHIPPING

Yes, on occasion LA Gear offers limited-time promotional offers, sales, or discount codes. 

  1. Limited-time promotional offers, sales, or discount codes are valid for the time expressed. LA Gear reserves the right to discontinue any offer, sale, or discount code at any time without notice. 
  2. Limited-time promotional offers, sales, or discount codes are valid for in-stock footwear and apparel. No rain checks are available. 
  3. Unless otherwise indicated, limited-time promotional offers, sales, or discount codes cannot be combined with other offers. 
  4. Limited-time promotional offers, sales, or discount codes are not valid on prior purchases, taxes, or shipping charges. 
  5. Limited-time promotional offers, sales, or discount codes have no cash value and cannot be sold or bartered. 
  6. Limited-time promotional offers, sales, or discount codes are void where prohibited, taxed, or otherwise restricted. 
  7. Returns on purchases that include limited-time promotional offers, sales, or discount codes will require equal forfeiture of the offer or amount. 

Yes! 

LA Gear's domestic shipping rates:

  • Economy: five to eight business days starts at $10 and up
  • Standard: three to four business days starts at $20 and up
  • Express: one to two business days starts at $30 and up 

Shipping costs are calculated at checkout and determined by your order volume and shipping address. 

Occasionally, LA Gear offers domestic shipping promotions.  Shipping discounts are only applied towards five to eight business days economy shipments. 

LA Gear currently only ships to Canada. 

LA Gear processes and ships orders Monday - Friday from 9 AM PST - 5 PM PST. Expedited orders placed after 12 PM PST will be processed the next business day.  

Keep an eye on your email! When your order is fulfilled, you'll receive shipping confirmation and updates. You'll be able to track your package from the warehouse to its delivery address.* 

*Please allow up to 24 hours for tracking information to update.

PAYMENTS X REFUNDS

You can shop gift cards at LAGear.com. We offer gift cards in the amount of $10, $25, $50, and $100. Gift cards come straight to your email inbox, or you can add your gift card to your Apple Wallet.

Purchases made by credit or debit-card will be credited back to the original form of payment.*

LA Gear gift card purchases will be issued an e-credit for the refunded amount.

LA Gear product without proof of purchase or outside the 14-day return window are not eligible for refund.

LA Gear is not responsible for any returns lost in transit or any additional shipping charges incurred.

Refunds include the purchase price of your item, and/or, additional sales tax, minus a restocking fee of $10. We do not refund shipping costs.

RETURNS x EXCHANGES

Email orders@lagear.com to begin your exchange process. Please include your order number and any details you'd like us to know, and our customer service team will be happy to help. 

LA Gear charges a $10 restocking fee on all exchanges in addition to standard domestic shipping rates. Promotional shipping discounts redeemed at the time of your original purchase do not apply.

 

LA Gear is happy to accept returns for orders placed on lagear.com within 14 days of confirmed delivery.  Returns are processed Monday - Friday from 9 AM - 5 PM PST. LA Gear footwear and apparel should be received in its original packaging and condition: unworn and unused. LA Gear charges a $10 restocking fee on all returns.

We do not accept returns on gift cards, customized product, or product without proof of purchase* and cannot guarantee standard return or exchange rates outside the non-contiguous US states and territories and Canada. Non-contiguous states and territories include: Alaska (AK), American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Hawaii (HI), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), Puerto Rico (PR), US Virgin Islands (VI), Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP).  For returns outside the non-contiguous US states and territories and Canada, email our customer service team at orders@lagear.com for return and shipping rates. 

*Footwear accessories - USB cords, bags - if any, should be included with your return.

*Excludes LA Gear gift card purchases, customized product, and product without proof of purchase.

 

 

COMPANY

You can shop LA Gear x OFFLINE by Aerie's exclusive Flame collaboration in select stores or online at ae.com

 

LA Gear Gives is a community engagement program invested in creating a positive impact by supporting neighborhood leaders and organizations that champion overall health and wellness programs for children and adults. Through product donation, sponsorship, and corporate networks, we can impact clinical, educational, and community programs to help provide resources and solutions for a neighborhood's unique needs.

Know where we can make an impact? We'd love to hear from you. Drop us a note at partnership@lagear.com and let's make a difference together. ♡♡♡

LA Gear's Partnership Program is where approved partners receive a unique link, share LA Gear footwear styles and apparel across their social media platforms, and earn 18% + bonuses on purchases made online through their link at LAGear.com.

To learn more about LA Gear's Partnership Program email partnership@lagear.com.

Yes! We use social media to share LA Gear news, the latest footwear and apparel styles, incentives, and more! 

Follow, tag us and use our hashtags: #LAGear and #LAGearStyle 

Instagram: @lagear

Facebook: @lagearstyles

Pinterest: @lagearstyles 

TikTok: @la.gear

Twitter: @lagear