FREQUENTLY ASKED QUESTIONS
Check out our most frequently asked questions here. Still looking for answers? We'd love to hear from you. Drop us a notes at info@lagear.com.
STYLE & FIT
LA Gear footwear fits true to size for most customers. If you're between sizes we suggest sizing up.
Note: The LA Gear Men's Boardwalk runs large compared to other styles. We suggest ordering 1/2 size down from your usual size.
The LA Gear Men's Star Shooter • Vintage Hightop is from the brand's original drop over 20 years ago. Due to extra padding in the tongue, consider ordering 1/2 up from your usual size.
You can FIND YOUR FIT on LAGear.com or drop us a note at info@lagear.com. We'd love to hear from you.
Most LA Gear styles do have removable insoles.
LA Gear's From the Vault vintage collection from the brand's original drop over 20 years ago do not have removable insoles.
LA Gear offers several leather free styles designed to last. You can search the collection in the toolbar to find your perfect pair.
Leather-free styles:
- Flame GLOW
- Highland
- Mid-City
- Artesia
- Tarzana
ORDERS x SHIPPING
Yes, on occasion LA Gear offers limited-time promotional offers, sales, or discount codes.
- Limited-time promotional offers, sales, or discount codes are valid for the time expressed. LA Gear reserves the right to discontinue any offer, sale, or discount code at any time without notice.
- Limited-time promotional offers, sales, or discount codes are valid for in-stock footwear and apparel. No rain checks are available.
- Unless otherwise indicated, limited-time promotional offers, sales, or discount codes cannot be combined with other offers.
- Limited-time promotional offers, sales, or discount codes are not valid on prior purchases, taxes, or shipping charges.
- Limited-time promotional offers, sales, or discount codes have no cash value and cannot be sold or bartered.
- Limited-time promotional offers, sales, or discount codes are void where prohibited, taxed, or otherwise restricted.
- Returns on purchases that include limited-time promotional offers, sales, or discount codes will require equal forfeiture of the offer or amount.
Yes!
LA Gear processes and ships orders Monday - Friday from 9 AM - 5 PM PST. Expedited orders placed after 9AM PST will be processed the next business day, excluding federally observed U.S. holidays.
We are unable to process and ship orders to domestic P.O. Box addresses.
Domestic Shipping
Domestic shipping does not include non-contiguous US states and territories. Non-contiguous states and territories include: Alaska (AK), American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Hawaii (HI), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), Puerto Rico (PR), US Virgin Islands (VI), Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP).
LA Gear's domestic shipping rates:
- Economy: five to eight business days starts at $10 and up
- Standard: three to five business days starts at $20 and up
- Express: two to three business days starts at $30 and up
Shipping costs are calculated at checkout and determined by your order volume and shipping address.
Occasionally, LA Gear offers domestic shipping promotions. Shipping discounts are only applied towards five to eight business days' economy shipments.
Have Questions?
Email info@lagear.com and let us know how we can help! We're available Monday - Friday, 9 AM - 5 PM PST, excluding federally observed U.S. holidays.
LA Gear currently ships only within the continguous United States.
LA Gear often receives inquiries about delivery to other countries and regions. While LA Gear does not partner with or endorse any specific provider, many customers have successfully used US-based package forwarding services. These services receive a customer's order on their behalf and forward their package to a preferred destination.
LA Gear encourages customers to research and choose a forwarding service that supports their location, timing, and budget. Searching phrases like “US package forwarding service” is a helpful way to get started.
Have Questions?
Email info@lagear.com and let us know how we can help! We're available Monday - Friday, 9 AM - 5 PM PST, excluding all federally observed U.S. holidays.
LA Gear processes and ships orders Monday through Friday from 9 AM to 5 PM PST, excluding all federally observed U.S. holidays.
Orders placed after 9 AM PST, including expedited orders, will be processed on the next business day.
Please note that orders are not processed, shipped, or delivered on weekends or federally observed holidays. Any orders placed during these times will begin processing on the next business day.
Keep an eye on your email! When your order is fulfilled, you'll receive shipping confirmation and updates. You'll be able to track your package from the warehouse to its delivery address.*
Once an order has been processed and shipped, you will receive a confirmation email with tracking information. Shipping times may vary depending on carrier delays, weather conditions, or high-volume periods.
LA Gear is not responsible for delays once a package has been handed off to the carrier.
*Please allow up to 24 hours for tracking information to update.
PAYMENTS X REFUNDS
You can shop gift cards at LAGear.com. We offer gift cards in the amount of $10, $25, $50, and $100. Gift cards come straight to your email inbox, or you can add your gift card to your Apple Wallet.
We do not accept returns on gift cards.
Gift card purchases will be refunded as an e-credit.
Once your return is received, inspected, and approved, your refund will be issued to your original form of payment.
- Credit and debit card purchases will be refunded to the original payment method
- Gift card purchases will be refunded as an e-credit
Refunds include the purchase price and applicable sales tax, minus:
- A $10 restocking fee per item
- Original shipping costs
Items returned outside the 14-day window, without proof of purchase, or not meeting condition requirements are not eligible for a refund.
RETURNS x EXCHANGES
To request an exchange, email info@lagear.com with your order number and details.
Exchanges are subject to product availability and follow the same requirements as returns.
- A $10 restocking fee per item applies
- Standard shipping rates apply
- Promotional shipping discounts from the original order do not carry over
Important: Purchases made outside of LAGear.com, including third-party retailers, marketplaces, or resellers, are not eligible for return, refund, or exchange through LA Gear.
For additional details regarding exchanges, please review our Returns, Refunds & Exchanges Policy.
LA Gear is happy to accept returns for orders placed on lagear.com within 14 days of confirmed delivery. Returns are processed Monday - Friday from 9 AM - 5 PM PST. LA Gear footwear and apparel should be received in its original packaging and condition: unworn and unused. LA Gear charges a $10 restocking fee on all returns.
We do not accept returns on gift cards, customized product, or product without proof of purchase* and cannot guarantee standard return or exchange rates outside the non-contiguous US states and territories and Canada. Non-contiguous states and territories include: Alaska (AK), American Samoa (AS), Federated States of Micronesia (FM), Guam (GU), Hawaii (HI), Marshall Islands (MH), Northern Mariana Islands (MP), Palau (PW), Puerto Rico (PR), US Virgin Islands (VI), Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP). For returns outside the non-contiguous US states and territories and Canada, email our customer service team at orders@lagear.com for return and shipping rates.
*Footwear accessories - USB cords, bags - if any, should be included with your return.
*Excludes LA Gear gift card purchases, customized product, and product without proof of purchase.
COMPANY
You can shop LA Gear at LAGear.com and other US-approved retailers.
If you’re located within the 48 contiguous United States and are interesting in carrying LA Gear products in-store or online, you can drop us a note at info@lagear.com or partnership@lagear.com.
Note: At this time, we are not partnering with retailers located in Alaska, Hawaii, US territories (including Puerto Rico, Guam, American Samoa, and the US Virgin Islands), or military shipping addresses (AA, AE or AP).
Important: Purchases made outside of LAGear.com, including third-party retailers, marketplaces, or resellers, are not eligible for return, refund, or exchange through LA Gear.
LA Gear Gives is a community engagement program invested in creating a positive impact by supporting neighborhood leaders and organizations that champion overall health and wellness programs for children and adults. Through product donation, sponsorship, and corporate networks, we can impact clinical, educational, and community programs to help provide resources and solutions for a neighborhood's unique needs.
Know where we can make an impact? We'd love to hear from you. Drop us a note at partnership@lagear.com and let's make a difference together. ♡♡♡
We’re excited about the LA Gear Partnership Program and the community we’re building.
At this time, the program is currently on hold as we focus on developing new styles, products, and upcoming releases. We’ll be relaunching with fresh opportunities soon, and we can’t wait to share what’s next.
We’ll announce when the Partnership Program reopens.
Important Notice
It has come to our attention that individuals have received emails, direct messages, and outreach from accounts falsely claiming to represent LA Gear.
These communications are not affiliated with LA Gear.
If you receive any suspicious outreach:
- Do not respond
- Do not share personal information
- Block and report the account immediately
Official LA Gear partnership communication will only come from verified LA Gear channels.
