Customer Service

LA GEAR Customer Service 

We are here to help! 

Please email us at ehill@aciint.com

Care Instructions

LA Gear Originals are not intended to be worn around water, rain, and snow. Getting the shoe's wet can cause lights to stop working. 

Shipping Information 

US Delivery

  • Not available for P.O. Boxes or APO/DPO addresses
  • All orders are subject to verification
  • Orders shipping to Alaska or Hawaii must ship via two day or standard overnight

 

Standard Delivery

  • $7.50 per order, (NOT AVAILABLE FOR ALASKA, HAWAII, USVI)
  • Please allow 3-5 business days for order processing
  • Cannot ship to P.O. Boxes or APO/DPO address

2 Day

  • Orders will ship on the next business day
  • $24.99 per order, (valid for all US destinations including Alaska and Hawaii)
  • Cannot ship to P.O. Boxes or APO/DPO address
  • Orders arrive on the second business day. Orders placed Thursday will arrive on the following Tuesday.

Standard Overnight

  • Orders will ship on the next business day
  • $39.99 per order, (valid for all US destinations including Alaska and Hawaii)
  • Cannot ship to P.O. Boxes or APO/DPO address
  • Orders arrive on the next business day. Orders placed Thursday will arrive on the following Monday.

 

International Delivery

 We ship via FedEx International Economy for a fee of $50 plus customs duties and taxes (due upon delivery). Please allow up to 15 business days to receive your package.

 We ship to the below destinations:

  • Asia: Bangladesh, Bhutan, Burma, Cambodia, China, Hong Kong, India, Kazakhstan, Lebanon, Malaysia, Mongolia, Saudi Arabia, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Vietnam 
  • Canada
  • Brazil
  • Africa
  • Australia
  • New Zealand 

Customs and Import Duties and Taxes

  • Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
  • LA Gear ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
  • For more information regarding your country's custom policies, please contact your local customs office.